Remote Site Visit Support
Jenike & Johanson is able to provide telepresence support via a Realwear HMT device. This device allows us to remotely help diagnose and identify problems without a Jenike & Johanson engineer having to travel to your location. The HMT has a camera and microphone so that while you wear it our engineers are able to see what you see and direct you to locate the suspected source of your bulk handling issues. The device also includes a Heads Up Display (HUD) so that your remote engineer can bring up documents in real time to assist in any troubleshooting. The platform allows for a full day of operation before recharging the batteries. The HMT will fit under a hard hat, hearing protection, and the HUD works through any standard safety glasses. The device uses a modem with local cellular networks, so no access to your company’s WIFI is needed.